Frequently Asked Questions
Everything you need to know about your Aurélien experience.
What is the standard delivery time for my order?
We offer worldwide shipping via premium carriers. Domestic orders typically arrive within 2-4 business days, while international shipping generally takes 5-7 business days depending on your location.
What is your return policy?
We accept returns on all unworn and unwashed items within 30 days of delivery. Please ensure all original tags and packaging are intact to receive a full refund.
How do I ensure I select the correct size?
Each product page features a detailed size guide with specific measurements. As our garments often follow a Mediterranean tailored fit, we recommend sizing up if you are between sizes.
Where are Aurélien products manufactured?
We take pride in our 'Smart Luxury' philosophy. Most of our collection, including our footwear and knitwear, is handcrafted in the finest ateliers in Italy and Portugal using locally sourced materials.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and various regional payment methods like iDEAL and Klarna.
How should I care for my suede and wool items?
To maintain the longevity of your items, we recommend using a specialized protector spray for suede and professional dry cleaning for our extra-fine merino wool and cashmere products.